Customer Service Policy

Service Overview

narscosmeticsbeststore.com adheres to the service concept of user-centric and professional efficiency, and formulates standardized customer service policies for all shopping users of the platform. We provide full-cycle supporting services including pre-sales consultation, in-sales guidance and after-sales guarantee for global customers, aiming to create a safe, comfortable and worry-free online shopping experience for every user.

Multi-Channel Service Support

To meet users’ different consultation demands, narscosmeticsbeststore.com provides dedicated email customer service channels, including press@narscosmeticsbeststore.com, support@narscosmeticsbeststore.com and wholesale@narscosmeticsbeststore.com. Users can choose the corresponding email channel according to their demands for product consultation, order problem feedback, media cooperation and wholesale business communication. Our customer service team will reply to user messages within the shortest time.

Pre-Sales Service Content

In the pre-sales stage, our customer service team provides users with comprehensive product consultation services, including product ingredient introduction, usage methods, color matching suggestions, product stock status and preferential activity rules. We provide professional beauty product guidance based on rich industry experience to help users select suitable NARS makeup and skincare products and avoid blind consumption.

In-Sales Service Content

During the order placement and payment process, our customer service team can solve users’ problems such as order modification, address adjustment, payment failure and order inquiry in real time. We track the order processing status in real time, timely feed back logistics shipping information, and ensure that every order can be processed smoothly and efficiently.

After-Sales Service Guarantee

For after-sales problems such as product quality problems, logistics exceptions, return and refund demands, our customer service team will provide one-stop processing services in accordance with the platform’s refund and shipping policies. We follow up the whole after-sales process, timely communicate with users about the processing progress, and ensure that all user legitimate rights and interests are fully protected.

Service Standards

All customer service staff of narscosmeticsbeststore.com have received professional service training, adhering to the principles of patience, professionalism and efficiency to serve users. We standardize service processes, optimize response efficiency, and accept user supervision and feedback at any time, continuously improving the overall customer service level of the platform.

 

Best Sellers

Soft Matte Complete Foundation
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Lipstick
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Climax Mascara
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Light Reflecting™ Setting Powder - Loose
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Light Reflecting™ Hydrating Primer
$11.57
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Laguna Bronzing Powder
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Powermatte High-Intensity Lip Pencil
$9.15
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Soft Matte Advanced Perfecting Powder
$11.33
$37.77
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