Refund Policy

Policy Scope and Basic Principles

narscosmeticsbeststore.com formulates a standardized and customer-oriented refund policy, which is applicable to all orders of NARS makeup and skincare products purchased on this platform. This policy is formulated based on the principle of fair trade and customer rights protection, covering return eligibility, refund cycle, refund method and related service specifications, ensuring that every customer can enjoy transparent, standardized and worry-free after-sales refund services.

Return Eligibility and Time Limit

The platform provides a 60-day free return service for all eligible products. Within 60 days after customers receive the goods, if you are not satisfied with the purchased products, or the products have quality problems, wrong delivery, missing parts and other abnormal situations, you can initiate a return application through the platform. All returned products must keep the original packaging, complete accessories, unused and unopened intact status, and retain the order purchase record, so as to pass our warehouse inspection smoothly.

Free Return Service Rules

narscosmeticsbeststore.com provides free return services for all eligible return orders. Customers do not need to bear any return shipping fees and handling fees for returns that conform to the platform’s return rules. We have a professional return processing team to be responsible for receiving, inspecting and verifying returned products, and simplify the return process to reduce the operation cost and time cost of customers’ after-sales processing.

Refund Processing Cycle

After the returned products are received, inspected and confirmed to be compliant by the warehouse of narscosmeticsbeststore.com, we will start the refund process. The entire refund processing cycle is 5 to 10 working days. The refund will be returned to the customer’s original payment account in full. The specific arrival time of the fund is slightly affected by the processing cycle of the third-party payment platform, and we will synchronize the refund progress to customers in real time during the period.

Non-Refundable Situations

To standardize the order operation and protect the legitimate rights and interests of both parties, the following situations do not support refund and return services: products that have been opened, used, damaged artificially or lack original packaging and accessories; products damaged due to customer’s improper storage and use; return applications that exceed the 60-day return time limit; and special promotional products marked as non-returnable on the product page. The final judgment of return eligibility shall be subject to the inspection results of the platform warehouse.

Refund Application Process

Customers who need to apply for a return and refund can contact our professional customer service team via email to initiate the application. After submitting the return request, please follow the guidance of our customer staff to complete product return and information verification. Once the whole procedure is confirmed, our team will strictly follow the 5-10 working days refund rule to process your fund settlement. We maintain a customer-first service principle and solve every after-sales problem for users with standardized and efficient processing standards.

 

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